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Dealership Reviews
for Keystone Ford in Chambersburg, PA

How Are We Doing?

You can always expect world-class service and selection at Keystone Ford. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Keystone Ford that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Keystone Ford customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • Emmert W
    I needed to have my new Shelby Mustang GT500 PA inspected since it was purchased out of state. The odometer was reading 800 miles and I also wanted to get the first oil change completed. All went well until it was time to replace the oil filter and the shop realized they did not have a filter in stock. My service adviser gave me the news and the options, and we settled on a non-OEM brand because I did not want new oil in an old filter. Good service in a timely manner. I will be back.
    Google
  • Rachel Clark
    Great Customer Service! Jason easily fixed my problem when another local Ford dealer said they couldn't help me. Looks like I'll be driving the 30 minutes to get better service on my vehicle!
    Google
  • Myrtice Bigler
    Kristen was absolutely amazing in helping me with trading in my previous explorer and my recently departed husbands Ford for my new explorer st. She went above and beyond my expectations. Along with Cint the sales manager and Mike in finance, I was treated with absolute kindness and respect. Thanks again everyone!
    Google
  • Jim Ridenour
    As before the service was great from the first phone call, had to order parts and was not sure how to go about it, Jim that answered the phone looked my truck up and informed me what they had in stock and what they would have to order, took truck in the next day dropped off in the am and had it completed by mid afternoon. They even offered to pick me up at my work so I could get the truck back before close of the day. Had the works with tire rotation , new front rotors & pads and also a new battery installed all for a fairly reasonable price. Thanks again Guys & Girls.
    Google
  • Judith Barrett
    My experience there was incredible. The staff was so friendly. They answered all questions, explained everything about the vehicle. I would recommend them to everybody!
    Google
  • Michele Grove
    I've been going to Keystone Quick lane for all my maintenance , oil changes and state inspections since I moved here 3 years ago. They are always courteous and complete the service in a timely manner. Reasonable prices and convenient location.
    Google
  • William R
    ********UPATE********* I was contacted by the Service Manager who generously gave me a gift card for a free The Works oil change for my next service. I appreciate the gesture and feel that this very much makes up for the issue. Upgrading the stars from 2 to 4. *******Original Post******Went to have oil changed (The Works package) on my ‘18 F-150. I parked and asked how long the wait was. Was told oh we can take you right now. 20 minutes later, they finally brought my truck in. They failed to reset the oil life counter. Had to do it myself. Next time I’ll take it to an oil change competitor of Keystone’s.
    Google
  • Kenneth Tritsch
    Keystone Ford is a GREAT place to do business with! The sales staff was very professional in helping me select and purchase a new vehicle, without being pushy or intimidating. They were efficient in helping me process the purchase and exceeded normal expectations. My previous experience with Keystone Ford has been with the maintenance department, and they have also been GREAT! I will recommend them to my friends.
    Google
  • Kimberly Sweet
    I took my Ford Focus to have it fixed in the service department and Gary was top notch, kept me updated on the status of my car, it turns out that the problem that my car was having was going to take a bit more money to fix than I wanted to pay so I went into the shop and talked with Gary and he put me in the hands of Nick and Clint, who did a wonderful job in helping us to get my son back in a vehicle and also took the Ford Focus off of my hands. Great job guys! You all rock!
    Google
  • Kay Book
    I bought my Mazda 3 in July and I love it. Excellent car and runs great. I couldn’t be happier.I’m also very pleased with the service I got at quick lube. It was quick and easy.
    Google
  • Jamie Hill
    Our salesman Nick was awesome to deal with. The other gentleman Scott was great also. Everyone we delt with were very knowledgeable and help. Great experience.
    Google
  • Tony Edwards
    For the most part I was pleased with my experience at Quick Lube. The one issue I had was the order in which my vehicle was brought into the shop which ultimately cost me about 15-20 minutes of time. When I arrived at the shop there was no one in the facility as I checked my vehicle in for service. Shortly there after another woman came for service after my vehicle had been checked in for service. Her vehicle was processed in. Now I can't say if the next factors occurred on purpose or if it was just happened stance, but I know her vehicle was brought into the service shop about 15 to 20 minutes before mine & if I'm not mistaken we were both there for inspections. This is of concern to me because as I understood the shop didn't take appointments & was first come first served. Again not saying this was on purpose, but it did concern me at the time & was part of my first experience. I have no issue with the actual servicing of my vehicle.
    Google
  • Gary Stopyra
    Outstanding service. Kevin in shop was a great help. Thanks for replacing the tires on my truck. Kevin was great help in finding the best tires for my truck.
    Google
  • Aaron Howsare
    Service department is top notch. Very professional, upfront, honest, quality work with no surprises. Communicated clearly through the process, accommodated my schedule and went out of their way to assist as needed. Ensured I had a comparable vehicle while service was being performed. Price was fair for the quality received, got my vehicle back in pristine condition. Will return.
    Google
  • John Zapotocky
    Always professional. Kevin is awesome. Very good to deal with. Also, Kevin remembers your name. Your not just a number or another person walking thru the door. He actually cares about you and why your there. Highly recommend going here for service.
    Google
  • Joshua Brown
    Randy Hess is always great to work with. He is knowledgeable about their inventory and Ford's vehicles. He works with you to find the vehicle that you want. I find it hard to go anywhere else.
    Google
  • carol brubaker
    I appreciated being able to look at the different cars without a salesman coming out right away. When we walked into the showroom we were greeted right away. When we told them what car we were interested in we were given the keys to test drive. Russ (the salesperson) was very personable. He went over every area of the car & when I left I felt like I knew the car pretty well. Brad (the financial person) was also very friendly. They both made us feel comfortable. It was a long day, but well worth it. Glad I bought another Ford.
    Google
  • Joshua Zietak
    Friendly staff and probably the fastest waiter time I have ever had.
    Google
  • William French
    Previous inspection, Keystone Ford representative informed me that brakes would need to be replaced in the near future. About 4-months later, had noises in front of vehicle. Took my vehicle back to Keystone Ford and explained issue. Work done - Assessed brakes and tire wear; front brakes pad & rotors, front tires replaced & balanced; work was completed; very satisfied with quality of work and professionalism of staff.
    Google
  • Lorie Helman
    Great experience, Russ was very forth in explaining everything, time for choosing the vehicle and the financial part was very long but I haven't bought/financed a vehicle myself since 1975. Hopefully this will be the last one I purchase. I'm still learning all the things it has but overall I love it. Thanks!
    Google
  • Accurate Transmissions
    Excellent Service. One of the most knowledgeable parts departments around with great pricing. It is very helpful when the parts reps are well versed in actual repair and are able to help. Sometimes they're only working with what's on the computer screen and unable to help with discussion and sourcing. This parts department has a working knowledge of the products and that has been beneficial and even essential in several cases.
    Google