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Dealership Reviews
for Keystone Ford in Chambersburg, PA

How Are We Doing?

You can always expect world-class service and selection at Keystone Ford. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Keystone Ford that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Keystone Ford customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • William R
    ********UPATE********* I was contacted by the Service Manager who generously gave me a gift card for a free The Works oil change for my next service. I appreciate the gesture and feel that this very much makes up for the issue. Upgrading the stars from 2 to 4. *******Original Post******Went to have oil changed (The Works package) on my ‘18 F-150. I parked and asked how long the wait was. Was told oh we can take you right now. 20 minutes later, they finally brought my truck in. They failed to reset the oil life counter. Had to do it myself. Next time I’ll take it to an oil change competitor of Keystone’s.
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  • Tony Edwards
    For the most part I was pleased with my experience at Quick Lube. The one issue I had was the order in which my vehicle was brought into the shop which ultimately cost me about 15-20 minutes of time. When I arrived at the shop there was no one in the facility as I checked my vehicle in for service. Shortly there after another woman came for service after my vehicle had been checked in for service. Her vehicle was processed in. Now I can't say if the next factors occurred on purpose or if it was just happened stance, but I know her vehicle was brought into the service shop about 15 to 20 minutes before mine & if I'm not mistaken we were both there for inspections. This is of concern to me because as I understood the shop didn't take appointments & was first come first served. Again not saying this was on purpose, but it did concern me at the time & was part of my first experience. I have no issue with the actual servicing of my vehicle.
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  • Jay Pike
    I called and scheduled an appt for warranty work. This vehicle was NOT bought at this dealership. Service had to reschedule due to parts needed for warranty. The reschedule went well. Easy night drop off. I had to call (3pm) for an update but otherwise was smooth and easy. Service closes at typical business hours but was able to get keys from sales. Overall good experience and will use again. Nice and friendly staff.
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  • Gail Beck
    I virtually never give five stars because I believe there’s always room for improvement. In this case I came close. We called Monday morning, got an appointment for Friday, took the car in Tuesday and told them to get it in as soon as they could. It was ready Thursday, we picked it up Friday. I have driven it a number of miles and all seems in order. The experience was totally satisfying. The car is a 2015 C-Max which I love.
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  • Phillip Black
    This is one of the best technical service centers on the East coast The desk staff always seems to be stretched a little thin though, which translated into slower response times, scheduling issues and slow follow-through for me. Phone: Hold times are long, if you can get through. That said, the technicians are great and desk staff is very friendly & professional, once you do get through.
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  • Wilson Nolt
    Update: the service department reached out to me and took responsibility to make it right. Very glad to see that they take the customer satisfaction seriously. Thanks and keep up the good work! Original review: They sell a good product but i have been very disappointed with their service department. I bought a certified pre-owned vehicle from them 2 years ago and early this year tried to have a safety recall repair done to it and ended up dropping off my vehicle for an appointment and they rescheduled it 3 times after i had dropped it off and i ended up canceling it completely at that time. Now they won't even return my call when i left a message to schedule another appointment.
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  • John Zapotocky
    Always professional. Kevin is awesome. Very good to deal with. Also, Kevin remembers your name. Your not just a number or another person walking thru the door. He actually cares about you and why your there. Highly recommend going here for service.
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  • Jim Ridenour
    As before the service was great from the first phone call, had to order parts and was not sure how to go about it, Jim that answered the phone looked my truck up and informed me what they had in stock and what they would have to order, took truck in the next day dropped off in the am and had it completed by mid afternoon. They even offered to pick me up at my work so I could get the truck back before close of the day. Had the works with tire rotation , new front rotors & pads and also a new battery installed all for a fairly reasonable price. Thanks again Guys & Girls.
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  • Devin Horst
    Bill Sherman and the entire staff at Keystone Ford were great to deal with. Not pushy or overbearing. I would definitely deal with them again.
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  • William Barnes
    Clayton and the entire sales team at Keystone Ford went over and above to make purchasing my new Bronco very easy. From the initial order to the delivery they kept me updated and informed so that I could be kept in the loop. I highly recommend giving them an opportunity if you're in the market for a Ford.
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  • Accurate Transmissions
    Excellent Service. One of the most knowledgeable parts departments around with great pricing. It is very helpful when the parts reps are well versed in actual repair and are able to help. Sometimes they're only working with what's on the computer screen and unable to help with discussion and sourcing. This parts department has a working knowledge of the products and that has been beneficial and even essential in several cases.
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  • Gregory Johnson
    Fantastic. Frank B was helpful before, during, and after sale. The entire process was seamless and made the car buying experience simple and easy. If you need a vehicle, call Frank and Keystone.
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  • Kwadwo W. Kyeremeh -DPSCS-
    Frank Blood was the best. Very professional. I will recommend him to everybody.
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  • Joshua Zietak
    Friendly staff and probably the fastest waiter time I have ever had.
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  • Rachel Clark
    Great Customer Service! Jason easily fixed my problem when another local Ford dealer said they couldn't help me. Looks like I'll be driving the 30 minutes to get better service on my vehicle!
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  • Brian
    Great dealership! Frank was a pleasure to work with and negotiate with. Felt like we got a good deal for the new truck. Would highly recommend.
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  • Michael Witter
    Great experience when buying a new van! Chad Sites was very helpful at all steps of the ordering experience. Mike Unger made the purchase experience easy, too.
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  • Lorie Helman
    Great experience, Russ was very forth in explaining everything, time for choosing the vehicle and the financial part was very long but I haven't bought/financed a vehicle myself since 1975. Hopefully this will be the last one I purchase. I'm still learning all the things it has but overall I love it. Thanks!
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  • Al Zeis
    Great place to do business. Communication was amazing, I never stepped foot into the dealership until we had a firm deal in place. Once I arrived to test drive and buy the car I was there less than an hour. Thank you all for your great service
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  • Tim Morris
    I always take my car and truck to Keystone Ford. The staff there is very professional and polite and explain all repairs in great detail. The waiting room is comfortable and I had multiple folks check on me during my wait. I highly recommend this dealership for service and repairs. Great all around experience!
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  • carol brubaker
    I appreciated being able to look at the different cars without a salesman coming out right away. When we walked into the showroom we were greeted right away. When we told them what car we were interested in we were given the keys to test drive. Russ (the salesperson) was very personable. He went over every area of the car & when I left I felt like I knew the car pretty well. Brad (the financial person) was also very friendly. They both made us feel comfortable. It was a long day, but well worth it. Glad I bought another Ford.
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  • Kay Book
    I bought my Mazda 3 in July and I love it. Excellent car and runs great. I couldn’t be happier.I’m also very pleased with the service I got at quick lube. It was quick and easy.
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  • Zachary Spidel
    I lost count of the amount of vehicles we have purchased from keystone over the last 8-10 years. Always treated w respect. Salesmen are always open and honest and if they’re uncertain about something, the sales manager steps in w 0 problem. Highly recommend keystone ford. Wonderful dealership.
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  • Emmert W
    I needed to have my new Shelby Mustang GT500 PA inspected since it was purchased out of state. The odometer was reading 800 miles and I also wanted to get the first oil change completed. All went well until it was time to replace the oil filter and the shop realized they did not have a filter in stock. My service adviser gave me the news and the options, and we settled on a non-OEM brand because I did not want new oil in an old filter. Good service in a timely manner. I will be back.
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  • Kimberly Sweet
    I took my Ford Focus to have it fixed in the service department and Gary was top notch, kept me updated on the status of my car, it turns out that the problem that my car was having was going to take a bit more money to fix than I wanted to pay so I went into the shop and talked with Gary and he put me in the hands of Nick and Clint, who did a wonderful job in helping us to get my son back in a vehicle and also took the Ford Focus off of my hands. Great job guys! You all rock!
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  • Michele Grove
    I've been going to Keystone Quick lane for all my maintenance , oil changes and state inspections since I moved here 3 years ago. They are always courteous and complete the service in a timely manner. Reasonable prices and convenient location.
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  • Kenneth Tritsch
    Keystone Ford is a GREAT place to do business with! The sales staff was very professional in helping me select and purchase a new vehicle, without being pushy or intimidating. They were efficient in helping me process the purchase and exceeded normal expectations. My previous experience with Keystone Ford has been with the maintenance department, and they have also been GREAT! I will recommend them to my friends.
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  • Myrtice Bigler
    Kristen was absolutely amazing in helping me with trading in my previous explorer and my recently departed husbands Ford for my new explorer st. She went above and beyond my expectations. Along with Cint the sales manager and Mike in finance, I was treated with absolute kindness and respect. Thanks again everyone!
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  • Judith Barrett
    My experience there was incredible. The staff was so friendly. They answered all questions, explained everything about the vehicle. I would recommend them to everybody!
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  • Lewis Kauffman
    My first new vehicle in many years and Keystone Ford made it a total pleasure! From the salesman to the manager, everyone was so helpful answering my questions and making sure my new truck was exactly what I wanted. If you want a great car buying experience, Keystone Ford is the place to go!
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  • Jamie Hill
    Our salesman Nick was awesome to deal with. The other gentleman Scott was great also. Everyone we delt with were very knowledgeable and help. Great experience.
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  • Gary Stopyra
    Outstanding service. Kevin in shop was a great help. Thanks for replacing the tires on my truck. Kevin was great help in finding the best tires for my truck.
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  • William French
    Previous inspection, Keystone Ford representative informed me that brakes would need to be replaced in the near future. About 4-months later, had noises in front of vehicle. Took my vehicle back to Keystone Ford and explained issue. Work done - Assessed brakes and tire wear; front brakes pad & rotors, front tires replaced & balanced; work was completed; very satisfied with quality of work and professionalism of staff.
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  • Joshua Brown
    Randy Hess is always great to work with. He is knowledgeable about their inventory and Ford's vehicles. He works with you to find the vehicle that you want. I find it hard to go anywhere else.
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  • Aaron Howsare
    Service department is top notch. Very professional, upfront, honest, quality work with no surprises. Communicated clearly through the process, accommodated my schedule and went out of their way to assist as needed. Ensured I had a comparable vehicle while service was being performed. Price was fair for the quality received, got my vehicle back in pristine condition. Will return.
    Google
  • Derek Jordan
    Super Easy buying experience. Frank(salesman) was great to deal with, very knowledgeable, not pushy, explained all features on test drive and after the test drive. Finance office was great, did not try to push anything on me, but explained everything in detail for anything I asked about. Made an appointment to look at 11:45 , found a truck, test drove it, and decided on it and was out by 3pm.
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  • Dinean Wright
    The customer service here is excellent. The service writer Kevin is top notch and always goes above and beyond and he always makes sure to take care of everything your car needs that he possibly can while it’s there, he even got my inspection taken care of while my car was in there. I couldn’t be any happier.
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  • Gary Shatzer
    Took my Great Aunt's Ford truck in because she has no heat. They said they were booked up for three weeks, but if I could leave it they would work it in for her. Awesome. Thank you to the service department for your kindness to work it in to see what the problem is with her heater.
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  • Andrew Dice
    Very happy with the customer service at Keystone. Sam and the rest of the crew are top notch. Thanks guys!
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  • Daniel Crouch
    We recently purchased a 2018 Ford Edge from Keystone. The owner stepped up and took me out on a test drive himself and pointed out all the features of the vehicle. It was delivered in pristine shape a few days later and the process went very smoothly. This is a great dealership to do business with in the Chambersburg area. I hope to come back for my 2023 Ford Maverick someday.
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