Always professional. Kevin is awesome. Very good to deal with. Also, Kevin remembers your name. Your not just a number or another person walking thru the door. He actually cares about you and why your there. Highly recommend going here for service.

As Always Great people, Great service

As before the service was great from the first phone call, had to order parts and was not sure how to go about it, Jim that answered the phone looked my truck up and informed me what they had in stock and what they would have to order, took truck in the next day dropped off in the am and had it completed by mid afternoon. They even offered to pick me up at my work so I could get the truck back before close of the day. Had the works with tire rotation , new front rotors & pads and also a new battery installed all for a fairly reasonable price. Thanks again Guys & Girls.

As my wife posted on a social media site, sometimes "Thank you" isn't enough. Bottom line, THANK YOU Clayton, Clint, Sam, and Jack with Keystone Ford! In late April one of our vehicles broke down. That same day Clayton heard what happened and contacted my wife to see what Keystone Ford could do to assist. Unheard of! This vehicle was just the latest vehicle we have purchased from Keystone Ford. Within a couple days and multiple conversations with the Keystone Ford team, we had a plan in place and a resolution that was more than we could have ever expected or asked for. What started as a lousy situation for us, ended with our deepest respect and thanks to the Keystone Ford team. We cannot express enough gratitude to Clayton, Clint, Sam, Jack and the entire Keystone Ford team. You have our complete trust and we will absolutely purchase more vehicles from Keystone Ford!

Austin was great to work with, and Keystone and Austin worked with me to solve a problem that wasn't really theirs to solve. I am happy with the car I purchased for my daughter, and glad to have purchased from Keystone Ford!

Awesome dealership to work with! Wife and I love our truck.

Awesome dealership. Salesman Sam is awesome. He is knowledgeable, courteous and efficient. Finance Michael is also knowledgeable, courteous, and efficient. Fast and easy. No nonsense. Great experience.

Been dealing with Keystone Ford for many years. Always a great experience. Most recently great service from Frank. Thank you Keystone.

Best car buying experience in my 77 years.

Bill Sherman and the entire staff at Keystone Ford were great to deal with. Not pushy or overbearing. I would definitely deal with them again.

Bill’s the man

Blair, Mike, and Scott were all top notch. We look forward to working with them when it's time for another vehicle.

Bought a car for our granddaughter & the brothers were great about working with us & even brought it to the house for us

Bought a Vehicle from Frank Blood. It was a Great Experience.

Brilliant experience at Keystone Ford. Sam and Jack were very professional, knew the stuff , took care of my wife and I and we walked out a little while later with a Mustang that we are very with. Would highly recommend this dealership- we drove out or state to visit them and it was 100% worth it. Thank you all !!

Clayton and the entire sales team at Keystone Ford went over and above to make purchasing my new Bronco very easy. From the initial order to the delivery they kept me updated and informed so that I could be kept in the loop. I highly recommend giving them an opportunity if you're in the market for a Ford.

Clint and his team make the entire process a seamless one. I love my new ride!

Excellent Service. One of the most knowledgeable parts departments around with great pricing. It is very helpful when the parts reps are well versed in actual repair and are able to help. Sometimes they're only working with what's on the computer screen and unable to help with discussion and sourcing. This parts department has a working knowledge of the products and that has been beneficial and even essential in several cases.

Fantastic. Frank B was helpful before, during, and after sale. The entire process was seamless and made the car buying experience simple and easy. If you need a vehicle, call Frank and Keystone.

Frank Blood was the best. Very professional. I will recommend him to everybody.

Frank is great to work with. Our second purchase from him.

Friendly staff and probably the fastest waiter time I have ever had.

Great

Great

Great buying experience at Keystone Ford! Frank Blood was a pleasure to work with. When I'm in the market for another vehicle, this will be the first place I look! 5 stars!!!

Great Customer Service! Jason easily fixed my problem when another local Ford dealer said they couldn't help me. Looks like I'll be driving the 30 minutes to get better service on my vehicle!

Great dealer, not pushy, Christian owned!

Great dealership! Frank was a pleasure to work with and negotiate with. Felt like we got a good deal for the new truck. Would highly recommend.

Great experience when buying a new van! Chad Sites was very helpful at all steps of the ordering experience. Mike Unger made the purchase experience easy, too.

Great experience with Keystone. Had to travel so made the deal online beforehand. In and out in less than two hours. Definitely recommend for your next Ford purchase.

Great experience, Russ was very forth in explaining everything, time for choosing the vehicle and the financial part was very long but I haven't bought/financed a vehicle myself since 1975. Hopefully this will be the last one I purchase. I'm still learning all the things it has but overall I love it. Thanks!

Great group in the service department. They helped me fix a minor issue I was having with my key fob. Thank you all for all of your help.

Great place to do business. Communication was amazing, I never stepped foot into the dealership until we had a firm deal in place. Once I arrived to test drive and buy the car I was there less than an hour. Thank you all for your great service

Great service. Explained what needed done.

I always take my car and truck to Keystone Ford. The staff there is very professional and polite and explain all repairs in great detail. The waiting room is comfortable and I had multiple folks check on me during my wait. I highly recommend this dealership for service and repairs. Great all around experience!

I appreciated being able to look at the different cars without a salesman coming out right away. When we walked into the showroom we were greeted right away. When we told them what car we were interested in we were given the keys to test drive. Russ (the salesperson) was very personable. He went over every area of the car & when I left I felt like I knew the car pretty well. Brad (the financial person) was also very friendly. They both made us feel comfortable. It was a long day, but well worth it. Glad I bought another Ford.

I bought my Mazda 3 in July and I love it. Excellent car and runs great. I couldn’t be happier.I’m also very pleased with the service I got at quick lube. It was quick and easy.

I can't say enough good things about Jack Alexander at Keystone Ford. From the moment he was given my name to contact me about ordering a 2023 Ford Escape, he could not have been more attentive or helpful. Any question I had, he emailed me back very quickly. He contacted me the morning the vehicle arrived to set up a delivery date. Upon picking up the Escape, he sat with me very patiently to explain all of the features. With me being a tech dummy, he deserves an award! My husband and daughter plan to order their new vehicles from Mr. Alexander. He is an incredible salesman and I am very thankful he was tasked to assist me with my purchase. And for the record, I love my Ford Escape! Much thanks to Jack Alexander and to Keystone Ford for caring enough about their customers to have someone like Mr. Alexander!!! I highly recommend everyone to make their car purchase here with Mr. Alexander. Tracey Spitalsky

I have purchased numerous vehicles from Keystone Ford and they are always great to deal with in every aspect! I will always look for a new or used vehicle at Keystone before I look anywhere else.

I have worked with keystone ford for the last 12 years. They have been an absolute pleasure to work with.

I lost count of the amount of vehicles we have purchased from keystone over the last 8-10 years. Always treated w respect. Salesmen are always open and honest and if they’re uncertain about something, the sales manager steps in w 0 problem. Highly recommend keystone ford. Wonderful dealership.

I needed to have my new Shelby Mustang GT500 PA inspected since it was purchased out of state. The odometer was reading 800 miles and I also wanted to get the first oil change completed. All went well until it was time to replace the oil filter and the shop realized they did not have a filter in stock. My service adviser gave me the news and the options, and we settled on a non-OEM brand because I did not want new oil in an old filter. Good service in a timely manner. I will be back.

I received and email from Keystone Ford about buying a new vehicle , so I called and spoke to Jack the salesman told him what I had and what I wanted to keep my payment at and he was able to give me a great deal on a 2023 Bronco, I am very happy ! If you are looking about buying I suggest you go through Jack as he is up front and does an awesome job to get you what you want!!

I recently purchased a Bronco from Keystone Ford and it was a smooth experience, from handling my trade-in to signing paperwork. Austin was my sales person and took the time to answer all of my questions/show me a couple of other Broncos on the lot. My first Ford experience was a great one, would highly recommend Keystone Ford! If you want to buy from a family owned, local, down to earth dealership, this is the place.

I took my Ford Focus to have it fixed in the service department and Gary was top notch, kept me updated on the status of my car, it turns out that the problem that my car was having was going to take a bit more money to fix than I wanted to pay so I went into the shop and talked with Gary and he put me in the hands of Nick and Clint, who did a wonderful job in helping us to get my son back in a vehicle and also took the Ford Focus off of my hands. Great job guys! You all rock!

I was very satisfied with the service I received.

I’ve purchased many vehicles over the years but my experience with my salesman Frank Blood was smooth and a very easy one. After signing paperwork to purchase my vehicle I excitedly hopped in to drive home. It was only then I noticed a very easy to miss issue with my touch screen radio. Frank came right back out, checked it out and within at most two minutes he issued me paperwork to present to service about my problem. It wasn’t a cheap or quick fix. However, I was able to get a great loaner to drive while the issue was solved. The bill on the issue was around $1800 to fix. I PAID ZERO!! Communication was great during the time to fix and was super easy and made everything very low stress. I would never hesitate to return to purchase another I would certainly look for Frank when I do!

If you need service, ASK FOR KEVIN. A person can always do more in any situation and Kevin does more. He makes you feel like he was hired for the sole purpose of solving your vehicle problems. I just can't begin to say how nice he is and how refreshing to talk to someone who not only shows me respect, but puts forth respect for Keystone Ford. Mary Suzane Meals Also, Emily in service answers on first ring, immanigine that? She is friendly, courtious, kind and makes sure your needs are addressed. A GREAT NEW HIRE ! Most important, she does her job and presents Keystone Ford in a positive manner.

If your looking to buy a new vehicle this is the place to go. Great customer service from the complete staff. They go above and beyond.

It was a very good experience no pressure and I was in and out with my new bronco-sport in a couple of hours Logan was my salesman he answered all of my questions

It was awesome having the mobile service. It would have taken me a 1/2 hour drive to the shop x2 and waiting a couple of hours for the work to be done. This is a wonderful option.

I've been going to Keystone Quick lane for all my maintenance , oil changes and state inspections since I moved here 3 years ago. They are always courteous and complete the service in a timely manner. Reasonable prices and convenient location.

Just purchased our 3rd vehicle from Keystone Ford . Frank Blood was exception to work with from the ordering process to the delivery . They are very fair with trade in value and financing .

Kerry is a great service advisor. The other staff and mechanics have done a great job in servicing my vehicle when needed.

Keystone Ford had what we were looking for and made the experience easy. No pressure. Nice staff.

Keystone Ford is a GREAT place to do business with! The sales staff was very professional in helping me select and purchase a new vehicle, without being pushy or intimidating. They were efficient in helping me process the purchase and exceeded normal expectations. My previous experience with Keystone Ford has been with the maintenance department, and they have also been GREAT! I will recommend them to my friends.

Keystone Ford made buying a truck simple. This has been the third purchase from them and we were pleased with all of them. Jack Alexander was our salesman and he explained everything and is even following up if we had any questions. I would highly suggest dealing with them.

Keystone Ford was great in helping me purchase a vehicle. Frank was very knowledgeable and helpful. Very pleased with the kindness and service provided!

Keystone not only had the best price in the area for our truck, their customer service was unmatched. Keystone Kindness is a real thing. We left there feeling confident that we got a great vehicle, at a great price, and from a dealership that cares about their customers.

Kristen was absolutely amazing in helping me with trading in my previous explorer and my recently departed husbands Ford for my new explorer st. She went above and beyond my expectations. Along with Cint the sales manager and Mike in finance, I was treated with absolute kindness and respect. Thanks again everyone!

Logan was great, got me in the vehicle I wanted without any problems. Would recommend

Logan was my representative, he did everything I asked and got me in to my newer vehicle! Overly excited

My experience there was incredible. The staff was so friendly. They answered all questions, explained everything about the vehicle. I would recommend them to everybody!

My first new vehicle in many years and Keystone Ford made it a total pleasure! From the salesman to the manager, everyone was so helpful answering my questions and making sure my new truck was exactly what I wanted. If you want a great car buying experience, Keystone Ford is the place to go!

My husband and I want to thank Quick Lane, Keystone Ford they are so professional and personable. If you got a problem with your vehicle they will find it and fix it. Great people 🇺🇸

Nice people, easy experience

Our salesman Nick was awesome to deal with. The other gentleman Scott was great also. Everyone we delt with were very knowledgeable and help. Great experience.

Outstanding service. Kevin in shop was a great help. Thanks for replacing the tires on my truck. Kevin was great help in finding the best tires for my truck.

Previous inspection, Keystone Ford representative informed me that brakes would need to be replaced in the near future. About 4-months later, had noises in front of vehicle. Took my vehicle back to Keystone Ford and explained issue. Work done - Assessed brakes and tire wear; front brakes pad & rotors, front tires replaced & balanced; work was completed; very satisfied with quality of work and professionalism of staff.

Quality sales and service with a down home family feel! Highly recommended!

Quick Lane worked with me and went above board to repair my all my problems

Randy Hess is always great to work with. He is knowledgeable about their inventory and Ford's vehicles. He works with you to find the vehicle that you want. I find it hard to go anywhere else.

Routine oil change/tire rotation was performed promptly and service rep was courteous and friendly

Service department is top notch. Very professional, upfront, honest, quality work with no surprises. Communicated clearly through the process, accommodated my schedule and went out of their way to assist as needed. Ensured I had a comparable vehicle while service was being performed. Price was fair for the quality received, got my vehicle back in pristine condition. Will return.

Super Easy buying experience. Frank(salesman) was great to deal with, very knowledgeable, not pushy, explained all features on test drive and after the test drive. Finance office was great, did not try to push anything on me, but explained everything in detail for anything I asked about. Made an appointment to look at 11:45 , found a truck, test drove it, and decided on it and was out by 3pm.

Thank you keystone ford! Especially, thank you Jack Alexander for your time and dedication! I feel like you and your team pulled together a quick sale for us. Chris showed up at 11:30 to start working with you. When I spoke with him he had nothing but great things to say about you. I felt comfortable and confident that you were going to be honest and straight forward. Chris and I were hopeful to find a lightning at a great deal, and casually looking around. Unfortunately, we were not finding much of anything. Yesterday morning I had accepted the fact that I’d get one eventually, who knew that by 8pm I’d be driving home in the truck I wanted. Again, I am thankful for the family atmosphere, the willingness to work with us, and for your patience. It took a team effort to bring it full circle, and you guys were amazing!

The customer service here is excellent. The service writer Kevin is top notch and always goes above and beyond and he always makes sure to take care of everything your car needs that he possibly can while it’s there, he even got my inspection taken care of while my car was in there. I couldn’t be any happier.

The staff was great and very helpful and knowledgeable. I will definitely be back when we are shopping for my next car for my family.

They went above and beyond to ensure I got everything I should and could get with my service plan!

This is a wonderful place to buy a car! Colby is a great sales person. He’s motivated, energetic, and intelligent really works through everything with you and is very helpful. Cody is a really decent down to earth and honest Manager. Alex the finance guy is also really cool. All in all the Keystone experience is a great experience. I highly recommend this place.

This is our 3 car purchase from Keystone Ford. The staff there is always super friendly and helpful. We have had a great experience every time and always get quality vehicles.

Took my Great Aunt's Ford truck in because she has no heat. They said they were booked up for three weeks, but if I could leave it they would work it in for her. Awesome. Thank you to the service department for your kindness to work it in to see what the problem is with her heater.

Very good thank you

Very happy with the customer service at Keystone. Sam and the rest of the crew are top notch. Thanks guys!

Very knowledgeable people, great service and easy process! Fantastic dealership!

Was extremely happy with Keystone Ford and their sales team on our recent purchase. Would purchase from Keystone Ford again

We had an awesome experience at Keystone Ford. Jack was our salesperson and did an amazing job from his knowledge of the vehicle to the final deal. Michael was our finance person and was just as awesome. The entire experience was great and the atmosphere and music made it even better. Thank you so much.

We recently purchased a 2018 Ford Edge from Keystone. The owner stepped up and took me out on a test drive himself and pointed out all the features of the vehicle. It was delivered in pristine shape a few days later and the process went very smoothly. This is a great dealership to do business with in the Chambersburg area. I hope to come back for my 2023 Ford Maverick someday.

********UPATE********* I was contacted by the Service Manager who generously gave me a gift card for a free The Works oil change for my next service. I appreciate the gesture and feel that this very much makes up for the issue. Upgrading the stars from 2 to 4. *******Original Post******Went to have oil changed (The Works package) on my ‘18 F-150. I parked and asked how long the wait was. Was told oh we can take you right now. 20 minutes later, they finally brought my truck in. They failed to reset the oil life counter. Had to do it myself. Next time I’ll take it to an oil change competitor of Keystone’s.

Chase and Brad did a great job getting my paperwork, title and tags together in a timely manner. Keystone Ford agreed on a price that fir my budget on a used pickup truck Thx

For the most part I was pleased with my experience at Quick Lube. The one issue I had was the order in which my vehicle was brought into the shop which ultimately cost me about 15-20 minutes of time. When I arrived at the shop there was no one in the facility as I checked my vehicle in for service. Shortly there after another woman came for service after my vehicle had been checked in for service. Her vehicle was processed in. Now I can't say if the next factors occurred on purpose or if it was just happened stance, but I know her vehicle was brought into the service shop about 15 to 20 minutes before mine & if I'm not mistaken we were both there for inspections. This is of concern to me because as I understood the shop didn't take appointments & was first come first served. Again not saying this was on purpose, but it did concern me at the time & was part of my first experience. I have no issue with the actual servicing of my vehicle.

From South Carolina, broke down on I81, staff was great, contacted car rental and back on road in a few hours. Left car for major repair.

great honest auto service dept....prices have risen and now a little high.. but great service

I called and scheduled an appt for warranty work. This vehicle was NOT bought at this dealership. Service had to reschedule due to parts needed for warranty. The reschedule went well. Easy night drop off. I had to call (3pm) for an update but otherwise was smooth and easy. Service closes at typical business hours but was able to get keys from sales. Overall good experience and will use again. Nice and friendly staff.

I virtually never give five stars because I believe there’s always room for improvement. In this case I came close. We called Monday morning, got an appointment for Friday, took the car in Tuesday and told them to get it in as soon as they could. It was ready Thursday, we picked it up Friday. I have driven it a number of miles and all seems in order. The experience was totally satisfying. The car is a 2015 C-Max which I love.

This is one of the best technical service centers on the East coast The desk staff always seems to be stretched a little thin though, which translated into slower response times, scheduling issues and slow follow-through for me. Phone: Hold times are long, if you can get through. That said, the technicians are great and desk staff is very friendly & professional, once you do get through.

Typical dealership

Update: the service department reached out to me and took responsibility to make it right. Very glad to see that they take the customer satisfaction seriously. Thanks and keep up the good work! Original review: They sell a good product but i have been very disappointed with their service department. I bought a certified pre-owned vehicle from them 2 years ago and early this year tried to have a safety recall repair done to it and ended up dropping off my vehicle for an appointment and they rescheduled it 3 times after i had dropped it off and i ended up canceling it completely at that time. Now they won't even return my call when i left a message to schedule another appointment.